About us
The website altusvia.co.uk and the services described on it are provided by AltusAI ("AltusAI", "we", "us").
Company number:
Registered address:
You can contact us at hello@altusvia.co.uk.
Who these terms are for
Our services are designed for businesses, sole traders and other organisations. By buying a plan you confirm that you are acting for business purposes. If you are buying as a consumer, you also have the statutory rights described in the section "If you are a consumer".
How the contract is formed
When you choose a plan and complete payment (or accept a payment link we send you), you make an offer to buy the service. The contract starts when we confirm your order by email. We may decline an order, for example if the service isn't suitable for your business, in which case we will refund anything you have paid.
What we provide
We will provide the features listed for your chosen plan on our pricing page at the time you sign up, together with any extras you buy. During onboarding we will agree with you which tasks and tools to set up first.
We will use reasonable skill and care. Timeframes on our website, such as "first tool live in 2–3 weeks", are typical estimates and depend on you providing the information and access we need.
What we need from you
- Accurate information about your business, services, prices and policies.
- Access to the accounts and tools we need to connect, at the level of access we agree.
- A named contact who can answer questions and approve work.
- Responsibility for how you and your staff use the tools we set up, including checking AI-generated content before it is published or sent where the output matters.
AI-generated output
AI tools can produce content that is inaccurate, incomplete or inappropriate. We configure tools to reduce this risk, but we cannot guarantee that every output will be correct. You remain responsible for decisions you make and content you publish based on AI output.
Some services rely on third-party AI and software providers. Their availability and terms may change, and where that affects your service we will tell you and suggest an alternative.
Prices and payment
- Prices are shown in pounds sterling and exclude VAT, which is added at the current rate where applicable.
- Monthly plans are paid in advance each month. Yearly plans are paid in advance each year.
- One-off extras are paid when ordered or invoiced. Payments are processed securely by our payment provider; we never see or store your full card details.
- Usage limits, such as monthly conversation allowances, are listed on each plan. If you regularly go over a limit, we will contact you to discuss moving to a suitable plan before any extra charge applies.
- We may change our prices with at least 30 days' notice by email. The change applies from your next billing date after the notice period.
Changing or cancelling
- You can cancel a monthly plan at any time by emailing us. Cancellation takes effect at the end of the billing month you have paid for, and no further payments are taken.
- Yearly plans run for the year paid for and are not refundable part way through, except where required by law. You can choose not to renew.
- You can upgrade at any time; we will charge the difference for the rest of the current billing period. Downgrades take effect from your next billing date.
- We may end the service with 30 days' notice, or immediately if you seriously breach these terms or don't pay. If we end the service without a breach on your part, we will refund any prepaid amount for the period after it ends.
Ownership
Your business content and data remain yours. Once you have paid, you own the specific prompts, written guides and configurations we create for you. We keep the right to reuse our general know-how, methods and templates. Third-party software stays subject to its owner's licence terms.
When your plan ends, we will hand over your configurations and documentation on request, and help you move or switch off any tools we manage.
Data protection and confidentiality
Where we handle personal data on your behalf (for example customer enquiries received by an assistant), we act as your data processor and will only process it on your documented instructions, keep it secure, and help you meet your obligations under UK GDPR. We will provide a data processing agreement on request.
We keep your business information confidential and only share it with the providers we need to deliver the service. See our privacy policy for how we handle personal data as a controller.
Our liability
Nothing in these terms limits liability that cannot legally be limited, including for death or personal injury caused by negligence, or for fraud.
Subject to that, we are not liable for loss of profit, revenue, business, data or goodwill, or for any indirect or consequential loss. Our total liability under or in connection with the contract is limited to the amount you paid us in the 12 months before the event giving rise to the claim.
If you are a consumer
If you buy as a consumer, you have a legal right to cancel within 14 days of the contract starting. If you ask us to start work within those 14 days, you will pay for the service provided up to the time you cancel. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.
General
We may update these terms from time to time; changes for existing customers take effect on your next billing date after we notify you. If any part of these terms is found unenforceable, the rest still applies. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, although consumers may also bring proceedings in their home part of the UK.